Mail on Demand

Overview
Requesting Items and Accessibility
Frequently Asked Questions

Feedback on the Mail on Demand service

Overview of the Mail on Demand Service

  • Laurier faculty, students, and staff can request items from the following circulating collections:
    • Laurier libraries at Waterloo, Kitchener, and Brantford campuses
    • The Annex
    • Libraries at the University of Guelph, the University of Waterloo, and other Ontario universities participating in Omni
  • You can place your requests in Omni (see the Requesting Items and Accessibility tab for instructions)
  • You can borrow items for 120 days with unlimited renewals
  • The Library will mail items to any Canadian address
  • The Library will provide you with a prepaid mailing label so you can return the books to the library by mail for free
  • You can return the items by dropping it off in a Canada Post mailbox

Who can use the Mail on Demand service?

  • Currently, the service is only available for Laurier students, faculty, and staff
  • It's not available to Alumni, Community Borrowers, or other users

What Items can be Mailed through Mail on Demand

  • The Laurier Library will mail most circulating materials from:
    • Laurier Library locations at Waterloo, Kitchener (Faculty of Social Work), Brantford, and Annex
    • University of Guelph and University of Waterloo
    • Other Ontario universities participating in Omni
  • See the Frequently Asked Questions tab for more information on which collections the service covers.

How Mail on Demand Works

  1. Find and request your item through Omni (see Requesting Items and Accessibility tab)
  2. When the library is ready to mail your item, you’ll receive an email requesting a mailing address
  3. The Library will mail your item once we receive your address
  4. The mailed package will include a prepaid return label so you can return the item to us for free

Available and Unavailable Laurier Library Collections

The following Laurier Library collections are available to eligible Laurier users through the Mail on Demand service:

Campus Available Collection
Waterloo
  • Books
  • DVDs / CDs
  • Film Studies DVDs (for Faculty)
  • Select government publications
  • Select Music ensemble collection items
Kitchener
  • Books
  • DVDs
Brantford
  • Books
Annex
  • Books

The following non-circulating / short-term circulating collections are not available as part of the Mail on Demand service:

Campus Unavailable
Waterloo
  • Archival and special collections
  • Course readings (reserves)
  • Educational kits
  • Periodicals, journals, newspapers
  • Select government publications
  • Microfilm/microfiche
  • Reference collection
Kitchener
  • Course readings (reserves)
  • Periodicals, journals
Brantford
  • Course readings (reserves)
  • Library game collection (DLLC)
Affiliated Colleges
  • Indigenous Student Centre
  • Brantford Indigenous Student Centre
  • Centre for Military, Strategic & Disarmament Studies

How to Request Items through Mail on Demand

  1. Place your request through Omni
    • See the Overview tab for information about which collections the service covers
  2. Locate the item in Omni
  3. Sign in using your Laurier single sign on (SSO) credentials
  4. You will find the request option:

Image is the part of Omni for requesting Mail on Demand. A long description for the graphic is assumed not needed for print books. If this is an incorrect assumption, please email mweiler@wlu.ca

  1. Select Mail on Demand under as a pickup location

Long description assumed not needed for print books

  1. If desired, add a Not Needed After Date or Comment
  2. Submit the request
  3. A confirmation message will be displayed
  4. When the Library is ready to mail your item, we will email you for your address and mail you the item with a prepaid return label
  5. Once your package arrives, keep the return label and the original packaging for reuse
  6. Return your items by dropping the package off at a Canada Post mailbox or postal office

Accessibility for Users with Disabilities

  • If you have a disability and have questions or need accommodations, please contact the library service desk
  • You can reach us at infouser@wlu.ca or chat with us using the online Ask Us chat box during operating hours

1. How can I give feedback on Mail on Demand

2. Is there a limit to where the Library will mail items?

  • Mail on Demand delivers to any Canadian address

3. How long will my item take to arrive?

  • Due to required COVID-19-based procedures, we cannot provide an estimate on delivery times
  • We'll mail your item as soon as possible following receipt of your mailing address

4. How can I get help when I receive a cancellation message about HathiTrust?

  • Due to licensing requirements, we are not able to lend physical books we own while they are available through the HathiTrust Emergency Temporary Access Service (ETAS)
  • If you receive a message that your request has been cancelled due to the item being available in the HathiTrust ETAS please visit the HathiTrust page for information about how to access the electronic version

5. Do I have to pay for return shipping?

  • No. Return mailing costs will be covered by the Library

6. How do I return an item?

  • You will receive a prepaid mailing label to return the item to the Laurier Library
  • Save the packaging that came with your item
  • Attach the return label and drop the package off at a Canada Post mailbox

7. Can I return other items on loan using the Mail on Demand service package?

  • No. Costs for items requested through Mail on Demand are calculated at the time of mailing and only these items can be returned using the original packaging and return label
  • If you have other items you'd like to return to the Laurier Library please contact wlucirc@wlu.ca for assistance

8. How can the Library adjust the Mail on Demand service if you have a disability?

  • If you have a disability and require some adjustment to this service, contact library staff
  • If you are a student with a disability and require a library book in an alternate format, email the library’s accessibility staff to discuss your needs and options