Expand All + Collapse All - Paul Fagan (he/him/his) User and Access Services Associate Department: User Services I am a Laurier alumnus with over a decade of experience in libraries, and a lifetime of customer service experience. I specialize in developing search strategies, and I am deeply familiar with navigating medical and scientific databases. I have a major in Psychology, minors in Philosophy, a diploma in Library Technician studies, and experience working in McMaster's Health Sciences Library and the Kitchener Public Library.I'm also a parent, an amateur astronomer, and a sci-fi / fantasy enthusiast. Office: Waterloo Library L100 Office Hours: 10-6 in the Spring and Summer, 2-10 in Fall and Winter Service Area(s): Study Space, Access to Online Resources, Access to Physical Collections, Getting Items, Interlibrary Loan, Requesting Items, Library Services, Accessibility Services, Borrowing books and items, Due dates and fines, Help & research assistance, In-person instruction, Online library instruction, Picking up books and items, Returning books and items, Communication