Mail on Demand Expand All + Collapse All - The Mail on Demand service allows users to request free home delivery of items from the Omni catalogue. Service disrupted due to Canada Post strikeOverviewOverview of the Mail on Demand ServiceLaurier faculty, students, and staff can request physical items be mailed to them from the following locations;Laurier libraries at Waterloo, Kitchener, and Brantford campusesThe AnnexLibraries at the University of Guelph, the University of Waterloo, and other Ontario universities participating in OmniYou can place your requests in Omni (see Requesting Items below for instructions)You can borrow items for 120 days with unlimited renewalsThe Library will mail items to any Canadian addressThe Library will provide you with a prepaid mailing label so you can return the books to the library by mail for freeYou can return the items by dropping it off in a Canada Post mailbox or return them to any Omni libraryWho can use the Mail on Demand service?This service is only available for Laurier students, faculty, and staffIt's not available to Alumni, Community Borrowers, or other usersWhat Items can be Mailed through Mail on DemandThe Laurier Library will mail most circulating materials from:Laurier Library locations at Waterloo, Kitchener (Faculty of Social Work), Brantford, and AnnexUniversity of Guelph and University of WaterlooOther Ontario universities participating in OmniSee the Frequently Asked Questions tab for more information on which collections the service covers.How Mail on Demand WorksFind and request your item through Omni (see Requesting Items below)When the library is ready to mail your item, you’ll receive an email requesting a mailing addressThe Library will mail your item once we receive your addressThe mailed package will include a prepaid return label so you can return the item to us for free. Save the packaging to reuse when you return the item by mail.When you're ready to return, place the borrowed item(s) in the supplied packaging, label with supplied label, and return items by dropping them at a Canada Post office or a convenient mailbox. Available and Unavailable Laurier Library CollectionsThe following Laurier Library collections are available to eligible Laurier users through the Mail on Demand service:CampusAvailable CollectionWaterlooBooksDVDs / CDsFilm Studies DVDs (for Faculty)Select government publicationsSelect Music ensemble collection itemsKitchenerBooksDVDsBrantfordBooksAnnexBooksThe following non-circulating / short-term circulating collections are not available as part of the Mail on Demand service:CampusUnavailableWaterlooArchival and special collectionsCourse readings (reserves)Educational kitsPeriodicals, journals, newspapersSelect government publicationsMicrofilm/microficheReference collectionKitchenerCourse readings (reserves)Periodicals, journalsBrantfordCourse readings (reserves)Library game collection (DLLC)Affiliated CollegesIndigenous Student CentreBrantford Indigenous Student CentreCentre for Military, Strategic & Disarmament StudiesRequesting ItemsHow to Request Items through Mail on DemandGo to the library's homepageSearch for your item in OmniSee the Overview tab for information about which collections the service coversSign in using your Laurier single sign on (SSO) credentialsYou will find the request option and you will click "Borrow from Laurier Library"Select Mail on Demand under as a pickup locationIf desired, add a Not Needed After Date or CommentSubmit the requestA confirmation message will be displayedWhen the Library is ready to mail your item, we will email you for your address and mail you the item with a prepaid return labelOnce your package arrives, keep the return label and the original packaging for reuseReturn your items by dropping the package off at a Canada Post mailbox or postal officeAccessibilityIf you have accessibility questions or issues related to Mail on Demand, please contact the library service deskYou can reach us at libraryhelp@wlu.ca or chat with us using the online Ask Us chat box during operating hoursFrequently Asked Questions1. How can I give feedback on Mail on DemandLet us know what you like or what don't like with the Mail on Demand service?2. Is there a limit to where the Library will mail items?Mail on Demand delivers to any Canadian address3. How long will my item take to arrive?We'll mail your item as soon as possible following receipt of your mailing addressYou can expect your item typically within 5-7 days once we have confirmed your mailing address4. Do I have to pay for return shipping?No. Return mailing costs will be covered by the Library5. How do I return an item?You will receive a prepaid mailing label to return the item to the Laurier LibrarySave the packaging that came with your itemAttach the return label and drop the package off at a Canada Post mailboxYou can also return the item to any Omni school if you have misplaced the packaging or return shipping label6. Can I return other items on loan using the Mail on Demand service package?No. Costs for items requested through Mail on Demand are calculated at the time of mailing and only these items can be returned using the original packaging and return labelIf you have other items you'd like to return to the Laurier Library please contact libraryhelp@wlu.ca for assistance7. How can the Library adjust the Mail on Demand service if you have a disability?If you have a disability and require some adjustment to this service, contact library staffIf you require a library book in an alternate format, email the library’s accessibility staff to discuss your needs and options