Reference/Collections Librarian
- Departments:
- User Services
- Subjects:
- Collection areas:
- Locations:
- Office:
- L3-310
- Office hours:
- Phone:
- 519-884-0710
- Extension:
- x3912
- Email:
- pgenzinger@wlu.ca
- Research areas:
-
Blended models of reference and user services, citation and quotation analysis.
- Publications:
Oud, Joanne and Peter Genzinger. "Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk." Journal of Access Services, 13, no. 2, 112-130. http://dx.doi.org/10.1080/15367967.2016.1161521