- User Services
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- Office hours:
- Research areas:
Blended models of reference and user services, citation and quotation analysis.
Oud, Joanne and Peter Genzinger. "Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk." Journal of Access Services, 13, no. 2, 112-130. http://dx.doi.org/10.1080/15367967.2016.1161521